Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Rules Summary:
- Returns accepted for 14 days
- Free return shipping
- No restocking fee
- Final sale items
To Start a Return:
- Login to your customer account.
- Go to → Orders.
- Select the order you wish to return and click on the 'Request Return' button.
- Fill out the form by selecting a reason for the return and submit.
Are any purchases final sale?
We are unable to accept returns on sale items. These will be carefully marked before purchase. Custom or made-to-order pieces are final sale. Return shipping is the customer's responsibility unless the item arrives damaged.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer FREE standard shipping to the U.S.
How long does shipping take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Most orders ship within 2-3 business days from our nearest fulfillment center. Standard delivery takes 5-7 business days, while expedited options are available at checkout. Larger furniture pieces may require additional handling time—we'll notify you of any extended timelines.
During holidays, we may experience potential delays due to a high volume of orders or postal service problems that are outside of our control.
Do you offer wholesale or trade pricing?
Yes, we work with interior designers, retailers, and B2B partners. Please contact us directly to discuss volume pricing, custom orders, and partnership opportunities.
Do you ship internationally?
Currently, we primarily serve US customers, though we're expanding our cross-border capabilities. Contact us for international inquiries—we'll work to accommodate your needs where possible.